While we strive to ship orders within 24 hours (and usually do!), our standard processing time is 1–3 business days.
Route insurance is available at checkout and appears at the top of the checkout page. This insurance protects your package against loss, theft, or damage. We strongly recommend keeping this coverage on your order.
Issues with Route insurance are typically resolved within a few business days via refund or replacement
If Route insurance is declined, shipping issues must be handled through the carrier
Carrier coverage without Route is subject to approval, may take several weeks, and is capped at $100
We offer free shipping on single Canadian orders over $200 (after discounts and before taxes).
Ships via the most economical method (usually Canada Post)
Cannot be used on combined orders
Cannot be used on custom-ordered full bolts (unless purchased directly from the website)
Maximum shipping cost covered is $40. If shipping exceeds this amount, we will contact you with available options
Lettermail is available only for items that meet oversized lettermail size requirements.
No tracking or insurance
No guaranteed delivery time
Delivery may take up to 6 weeks
We cannot check package status once it leaves our store
Lettermail is shipped at the customer’s risk and is non-refundable if lost.
This option will only appear at checkout if your order qualifies.
$10 within Ontario
$14 elsewhere in Canada
Estimated delivery: 2–7 business days
Ships via the cheapest available method (Canada Post or courier)
Tracking included
If you do NOT want your order shipped by courier, please leave a note at checkout.
$20 within Ontario
$28 elsewhere in Canada
Estimated delivery: 1–3 business days
Shipped via the fastest courier option available (the difference up to $40 is covered by us)
If shipping exceeds $40, we will contact you before shipping to discuss options
Courier shipments cannot be delivered to PO Boxes. A physical address is required.
Orders shipped outside of Canada may be subject to customs duties, taxes, and import fees.
Customs forms reflect shipment contents and value
All customs charges are the responsibility of the customer
USA shipping is currently on hold due to tariff uncertainty.
Shipping rates are subject to change without notice.
If you are not completely satisfied with your order, please contact us within 7 days of receiving your shipment so we can assist you promptly.
Please inspect all fabric before washing or cutting and notify us immediately of any issues.
Customer is responsible for return shipping unless the error was ours
Fabric must be returned in new, uncut condition
Exchanges are welcome (customer pays actual shipping costs and a 10% restocking fee)
Refunds are issued minus the original shipping fee
Returns and cancelled orders are subject to a 10% restocking fee
Please contact us to arrange all returns before sending items back.
Fabric colours may vary between screens and devices
We cannot guarantee exact colour matches
If you’re unsure about a colour, please contact us — we’re happy to help compare or send photos
Custom-ordered full bolts of fabrics we do not regularly stock are final sale and non-refundable.