While we strive to ship orders within 24 hours (and usually do!), our standard processing time is 1–3 business days. Delivery estimates begin once your order has shipped and are provided by the carrier. Weather, holidays, service disruptions, customs and other circumstances outside of our control may cause delays. Delivery estimates are not guaranteed.
We offer free shipping on single Canadian orders over $200 (after discounts and before taxes).
Lettermail is available only for items that meet oversized lettermail size requirements.
This option will only appear at checkout if your order qualifies.
If you do NOT want your order shipped by courier, please leave a note at checkout.
Courier shipments cannot be delivered to PO Boxes. A physical address is required.
Orders shipped outside of Canada may be subject to customs duties, taxes, and import fees.
USA shipping is currently on hold due to tariff uncertainty.
Shipping rates are subject to change without notice.
If you are not completely satisfied with your order, please contact us within 7 days of receiving your shipment so we can assist you promptly.
Please inspect all fabric before washing or cutting and notify us immediately of any issues.
For voluntary returns, merchandise must be returned in new, unused and uncut condition.
Fabric that has been washed, cut, altered, damaged or otherwise used is not eligible for a voluntary return.
Please contact Funky Monkey Fabrics before sending any items back. We will provide return instructions.
Unauthorized returns may be delayed while we determine how they should be processed.
For voluntary returns, the customer is responsible for return shipping costs unless the return is required because of an error made by Funky Monkey Fabrics.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us when the customer arranged the return.
Once an approved return is received and inspected, eligible refunds will be issued to the original payment method.
For voluntary returns, the original shipping charge is non-refundable and a 10% restocking fee applies.
These charges do not apply where prohibited by applicable law or where a refund is otherwise required under the Ontario Consumer Protection Act.
Exchanges are welcome for eligible, unused and uncut merchandise.
The customer is responsible for applicable shipping costs and a 10% restocking fee for voluntary exchanges.
Where an exchange is required because of an error made by Funky Monkey Fabrics, we will cover the applicable shipping costs.
If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible and, where practical, provide photographs and details of the issue.
We will work with you to resolve the problem.
Where the issue is the result of an error by Funky Monkey Fabrics, we will cover the reasonable return shipping cost and provide an appropriate remedy.
Orders that are refused by the recipient, returned by the carrier as undeliverable, or otherwise returned to Funky Monkey Fabrics without prior authorization will be treated as a voluntary return where permitted by applicable law.
For voluntary returns, the customer is responsible for shipping costs incurred by Funky Monkey Fabrics in connection with the original shipment and return, and the applicable 10% restocking fee will be deducted from the refund.
Customers wishing to return or cancel an order should contact us before refusing delivery so we can provide the appropriate return instructions.
Customers may contact us to request cancellation before an order ships.
We will make reasonable efforts to accommodate cancellation requests, but an order that has already shipped cannot be cancelled through the order system and may instead need to be handled as a return.
Voluntary cancellations may be subject to a 10% restocking fee where permitted by applicable law. This fee does not apply where a refund is required under the Ontario Consumer Protection Act or other applicable legislation.
Sale and promotional prices apply only to eligible orders placed during the stated promotional period, and cannot be applied retroactively to orders placed before the promotion began.
Custom-ordered full bolts of fabrics that Funky Monkey Fabrics does not regularly stock are not eligible for voluntary returns or exchanges.
This does not affect any rights or remedies that cannot legally be excluded under applicable law.
Refunds are processed after an eligible return has been received and inspected.
The time for the refund to appear in your account may vary depending on the payment method and financial institution.
Funky Monkey Fabrics reserves the right, where permitted by law, to refuse or cancel an order in circumstances including suspected fraud, repeated misuse of our policies, or abusive, threatening, harassing or otherwise inappropriate conduct toward our staff.
This provision will not be applied on the basis of a protected characteristic under applicable human rights legislation.
This policy is intended to operate consistently with applicable Canadian and Ontario law, including the Ontario Consumer Protection Act.
Nothing in this policy limits any rights that cannot legally be excluded or restricted under applicable consumer protection legislation.
If you need to arrange a return, exchange or cancellation, please contact Funky Monkey Fabrics before sending merchandise back.
Please have your order number available so we can assist you as quickly as possible.