While we strive to have your package shipped within 24 hours (and usually do), our standard processing time is 2-3 business days.
You have different shipping options available at checkout.
-Free shipping on single Canadian orders over $200 (AFTER discount and BEFORE taxes.), shipped via Canada Post. Automatically discounted at checkout. Cannot be used on combined orders or custom ordered full bolts. (unless you are purchasing bolts directly from the site). Free shipping does not apply to courier shipping.
-Lettermail is available on items that fit the dimensions of the over-sized lettermail standards. If you choose this option there is no tracking or insurance on your package. Lettermail has no guaranteed delivery time and we cannot check on the status of your package once it leaves our store. Lettermail tends to be slower than parcel mail. (sometimes takes up to 2-4 weeks) You will only see this option if your package is small enough. *We will not be held responsible for lost packages, if you choose lettermail it is at your own risk and cannot be refunded.
-Canada Post Flat Rate Shipping ($10 in Ontario, $14 elsewhere in Canada) is expedited parcel service which includes $100 insurance and tracking. Depending on your location, you should receive your package in 1-7 business days (Most will be 2-5 days). If you wish to purchase extra insurance, please let us know.
-Courier Flat Rate Shipping in Canada ($22 within Ontario, $28 elsewhere in Canada). Please select this option at checkout. We use the best rate and delivery time available for your parcel. Standard delivery time is 1-5 business days, depending on where you live in Canada.
-International Shipping: Fabric shipped outside of Canada may be subject to customs, duties and importation fees. Customs forms are filled out with information about your shipments contents and value. You are responsible for charges incurred at customs.
Please contact us for an international shipping quote.
Rates are subject to change without notice.
If you suspect your package has been lost or stolen, please contact us and we will file a claim with Canada Post. They will investigate and if they determine the package lost, they will accept the claim and we will send you a refund/store credit. We are not able to refund packages without going through the proper steps to determine what has happened to the package.
If you are not completely satisfied with your order, please contact us within 7 days of receiving your shipment so that we can resolve the matter with you promptly. Please be sure to look over your fabric prior to washing and let us know of any issues right away. The customer is responsible for return shipping charges unless we have made an error on your order. Once the fabric is determined to be in new, uncut condition you may exchange it for something different (Customer must pay actual shipping charges on any exchanges) or request a refund (minus the original shipping fee). Returns are refunded or credited minus a 10% restocking fee.
Please contact us to organize a return.
Please note, colors show differently on all computers, it is the customers choice to order the fabric and we will not be held responsible for the shade being different than you expected. If you are unsure about colours, please feel free to ask us to match something up for you and send a picture. We are always happy to help!
Custom ordered bolts of fabrics we don't typically stock are welcomed, however these full bolts are non-refundable.