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Shipping/Returns

Shipping

While we strive to have your package shipped within 24 hours (and usually do), our processing time is 2-3 business days. 

You have different shipping options available at checkout. 

-Free shipping on Canadian orders over $200. Automatically discounted at checkout. Cannot be used on combined orders or full bolts.

-Lettermail is available on items that fit the dimensions of the over-sized lettermail standards. If you choose this option there is no tracking or insurance on your package. Lettermail has no guaranteed delivery time and we cannot check on the status of your package once it leaves our store. Lettermail tends to be slower than parcel mail. You will only see this option if your package is small enough. 

-Canada Post Flat Rate Shipping ($10 in Ontario, $14 elsewhere in Canada) is expedited parcel service which includes $100 insurance and tracking. Depending on your location, you should receive your package in 1-7 business days (Most will be 2-5 days). If you wish to purchase extra insurance, please let us know.

-Courier shipping is available on request. We usually ship via Purolator and occasionally with UPS. Please contact us visa email, phone, or facebook message for a quote.

Fabric shipped outside of Canada may be subject to customs, duties and importation fees. Customs forms are filled out with information about your shipments contents and value. You are responsible for charges incurred at customs.

Please contact us for an international shipping quote.

Rates are subject to change without notice.

 

Returns Policy

If you are not completely satisfied with your order, please contact us within 7 days of receiving your shipment so that we can resolve the matter with you promptly. Please be sure to look over your fabric prior to washing and let us know of any issues right away. The customer is responsible for return shipping charges unless we have made an error on your order. Once the fabric is determined to be in new, uncut condition you may exchange it for something different or request a refund. Customer must pay actual shipping charges on any exchanges. Returns are subject to a 10% restocking fee.

Please note, colors show differently on all computers, it is the customers choice to order the fabric and we will not be held responsible for the shade being different than you expected. If you are unsure about colours, please feel free to ask us to match something up for you and send a picture. We are always happy to help!

 

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