SHIPPING
While we strive to have your package shipped within 24 hours (and usually do), our standard processing time is 1-3 business days.
Route insurance is an option at checkout. You will see it at the top of the checkout page. It will cover your package against theft, damage, and loss. We strongly suggest keeping this on your package. Any issues will be resolved within a couple days (either refund or new package shipped out). If you opt out of this insurance and you have an issue, we will have to go through the shipping company to initiate a claim, which may or may not be accepted and can take weeks for a resolution. (Max value they will cover is $100.)
-Free Shipping on single Canadian orders over $200 (AFTER discount and BEFORE taxes.), shipped via whichever option is cheapest (Usually Canada Post). Cannot be used on combined orders or custom ordered full bolts. (unless you are purchasing bolts directly from the site).
-Lettermail is available on items that fit the dimensions of the over-sized lettermail standards. If you choose this option there is no tracking or insurance on your package Lettermail has no guaranteed delivery time and we cannot check on the status of your package once it leaves our store. Lettermail tends to be slower than parcel mail. (sometimes takes up to 6 weeks) You will only see this option if your package is small enough.
*We will not be held responsible for lost packages, if you choose lettermail it is at your own risk and cannot be refunded.
-Flat Rate Shipping ($10 in Ontario, $14 elsewhere in Canada). (Usually 2-7 business days, depending on your location) With this option we will choose the cheapest way, either Expedited Parcel (Canada Post) or Courier. Both include tracking. **If you DO NOT want courier, please leave a note at checkout.
-Courier Quickest Option: (Usually 1-3 business days, depending on your location) We will ship your package courier via the quickest way, if the cost is over $40, we will contact you prior to shipping to go over your options. (We will pay the difference UP TO $40). Please note: We cannot send courier to PO Boxes, please provide your physical address.
-International Shipping: Fabric shipped outside of Canada may be subject to customs, duties and importation fees. Customs forms are filled out with information about your shipments contents and value. You are responsible for charges incurred at customs.
Please contact us for an international shipping quote.
Rates are subject to change without notice.
RETURNS POLICY
If you are not completely satisfied with your order, please contact us within 7 days of receiving your shipment so that we can resolve the matter with you promptly. Please be sure to look over your fabric prior to washing and let us know of any issues right away. The customer is responsible for return shipping charges unless we have made an error on your order. Once the fabric is determined to be in new, uncut condition you may exchange it for something different (Customer must pay actual shipping charges on any exchanges) or request a refund (minus the original shipping fee). Returns and cancelled orders are refunded or credited minus a 10% restocking fee.
Please contact us to organize a return.
Please note, colors show differently on all computers, it is the customers choice to order the fabric and we will not be held responsible for the shade being different than you expected. If you are unsure about colours, please feel free to ask us to match something up for you and send a picture. We are always happy to help!
Custom ordered bolts of fabrics we don't typically stock are welcomed, however these full bolts are non-refundable.